A faulty product, a change of mind and an undelivered service are different situations. Identify the seller, purchase channel and agreed terms. State in writing whether you seek replacement, repair or a refund.
Explore the topic step by step
Gather documents → check the rule → choose the appropriate application route
Preparation checklist
Receipt, order confirmation, terms at purchase, defect photos and written complaint
Reading path
Official sources
Fees and procedures may change; verify the current official source before applying.